Frequently Asked Questions

We do list our ingredients on our webpage for our most current formulations. If you have a bottle in hand, it is best to check out the ingredient listing on the bottle.

Our products are sulfate, paraben and phthalate free.

Yes, 100%! We only test on our kids (with their permission of course).

Most of the Fairy Tales products are now free of gluten, nuts, soy and dairy. However, with any allergy, we recommend doing a test patch first. A FEW EXCEPTIONS ARE OUR LICE GOOD-BYE® WHICH CONTAINS GLUTEN AND OUR BUG BANDIT WHICH CONTAINS SOY.

Here at Fairy Tales Hair Care, we choose to use ingredients that are free of nuts and derivatives of nuts. With that being said, our products are manufactured at facilities that are not considered nut-free. What does this mean? Our manufacturers utilize Good Manufacturing Processes (GMPs) which include cleaning each line before and after each production run. Although these processes are used to eliminate the potential for cross contamination, this is not a 100% guarantee. For our customers living with severe allergies, these steps may not be enough to continue to purchase our products and we understand. What is most important to Fairy Tales Hair Care, is that we provide the facts to our customers so an informed decision can be made regarding usage to keep children safe of any risk.

Our products are recommended for kids 3 years and older, so we do not include that claim on our label. Our shampoos all have pH levels between 5 -7, which make the formula gentle and less likely to irritate the eyes. When shampooing, to avoid contact with your eyes, you can have your child hold a damp washcloth over their eyes.

We use organic herbs of rosemary, citronella, tea tree and lavender combined with vitamins and minerals to keep clean, condition and provide a fragrance that kids like, lice don’t.

Rosemary Repel® Hair Care should be part of a daily regime. Our formulas deep clean and condition with organic herbs. Kids like the scent, head lice don’t. But don’t miss out on our other great lines such as the Sun & Swim line for removing chlorine and sea salt, Tangle Tamers for detangling solutions, Curly-Q to enhance the natural curl and Daily Cleanse for everyday use!

There are ingredients in our formulas that are certified organic. Also, each formula is made from 83% or more naturally derived ingredients. Why not 100% natural? Our products contain proven preservatives that protect against bacteria growth and allow for longer use of the product.

YES! The comb out is equally as important as the treatment itself. To consider your child “lice free” you must remove all the nits and lice. Using our Terminator™ Comb will help to get them all out. Remember to take your time, separate hair into thin layers and wipe the comb after each pass through.

Sure is! We put a special emphasis on making sure the scent is perfect for guys or girls. The natural body lotion is great too btw, and yes boys can use it!

Our products are recommended for use on children 3 years and older. For children under 3, please consult with your physician first. We suggest putting a damp washcloth over the child’s eyes when rinsing the product out.

Our products have gone through testing that supports a 3 year shelf life. We recommend using your product within 3 years of purchase and 12 months of opening.

NO! Shampooing every day will strip your hair of the natural oils it needs to stay healthy. Your scalp will also produce more oil in your scalp if you wash it too often. It may sound counterintuitive but washing every day will make your hair oilier.

Because Lice Good-Bye® contains no chemicals it is safe to use daily until you are no longer seeing lice or nits. We recommend every other day for the first week and then once a week for maintenance.

Lice Good-Bye® helps condition hair to make it easier to remove lice with the Terminator™ Comb. We recommend you treat the individual with 1-2 applications the first day and then 1 time the next day. You can use the Lice Good-Bye® as many times as necessary for removal. For the next two weeks, keep checking and combing through the hair to ensure complete removal.

Yes. Lice Good-Bye® is NOT a pesticide and so will not kill the lice. It is meant to break down the nit glue so that you can comb the nits and lice out more easily. This means you can often see live bugs. It will slow them down however which also aids in removal.

Absolutely! You can build your own natural skin care routine. Use the Gentle Face Wash along with Spot Wipes. Mix in the Spot Wash once or twice a week or when your skin is feeling oily. Keeping the Gentle Wipes in your backpack or sports bag is also a great idea!

You sure can! Keep one in your backpack and give a swipe whenever you feel you need it.

You don’t need to shampoo and condition every day. However, we do recommend layering the Rosemary Repel® products to add a fresh layer of fragrance on the hair before school. Remember, kids like the smell – lice don’t!

Yes, our products are pH balanced and safe for color treated hair. We do recommend doing a patch test first.

Because we have not tested on animals, we recommend contacting your vet prior to using our products on your furry friends.

Our products are free of harsh chemicals, however we always recommend checking with your doctor first.

Credit cards (Visa, Mastercard, Discover and AMEX), Amazon Pay, Apple Pay, and Google Pay.

Our coupon codes are not case sensitive. Please check the expiration date. Some coupon codes are a special promotion that come with an expiration date. We cannot guarantee coupon codes found on outside sites. For the most current promotions and coupons, please sign up for our Rewards Program!

First you must log into your account by clicking on the LOG IN link located in the top right corner of the website. After logging into your account click on the MY ACCOUNT link located next to the LOG IN link and you will see a list of your past orders. Click on the VIEW button next to the order you want to check on or track the progress of to see what the status is of the order.

A “Gateway Payment Failed” status indicates that the order payment did not process and failed so the order did not process properly. If you are seeing a pending charge on your bank statement this is due to the initial payment process attempt that was made when you tried to place the order. Since the order failed, the pending charge should clear from your bank statement within 2 business days. If the charge does not clear from your bank statement within 2 business days, we advise contacting your bank to acquire more information on the pending charge.

Or, you can head over to www.fairytaleshaircare.com and click the Account icon at the top of our home screen. Select Manage Subscription. From there you can click either of these buttons to make adjustments, Change Shipping Address, Edit My Payment, or Update Email or Phone.

All confirmed orders receive a confirmation email to the email address associated with your account to verify that the order was placed. Check your spam folder first to see if the confirmation email is there. If you are unable to locate the confirmation email, then please contact us via our “contact form” or call us at 1-888-244-1990 between 9-5 EST Monday-Friday to check to see if your order was received.

We ship via USPS, FedEx or UPS. All orders are processed within 1 to 3 business days after the order is placed. Orders placed on a weekend or holiday will be processed within 1 to 3 business days, Monday – Friday. Remember, weather delays can occur but be sure that our team is dedicated to getting your shipment out ASAP. Expedited shipping order cut off time is 1pm EST for same day shipping. We ship to all 50 US States. Please note, states and territories outside the contiguous US do not qualify for free shipping. We do not ship to any other US territories, mail-forwarding or freight forwarding services. Due to Federal Aviation Administration (FFA) safety restrictions, the following items that contain regulated materials cannot be shipped by air (2-Day, Standard Overnight): Fairy Tales Hand Sanitizer, 3.3 oz. and Rosemary Repel Hairspray, 8 oz.

We don’t ship internationally at this time.

Our delivery window is 6-9 business days and travels via USPS. We try and ship within 48 hours of order receipt. If you order on a Friday, your order won’t go out until Monday. Otherwise you should get your tracking within a day or so.

Please contact us via our contact form or call us at 1-888-244-1990 between 9-5 EST Monday-Friday to inform us of the issue so that we can work with you to get you the correct products.

First you must log into your account by clicking on the LOG IN link located in the top right corner of the website. After logging into your account, click on the MY ACCOUNT link located next to the LOG IN link and you will be able to manage and update your account info.

We love the products we make and think you will too. But if you don’t enjoy our products, we accept returns within 90 days from the date that your order was placed on fairytaleshaircare.com. RETURN SHIPPING LABELS WILL NOT BE PROVIDED. You must provide your own shipping label. After we receive your returned items, we will process your refund onto your original form payment. Original shipping and handling fees will not be returned. Please allow 5-10 business days from receipt of your returned item(s) for your refund to post. *If you purchased a product from one of our retail partners and would like to return it – please contact them directly for assistance and information regarding their return policy.

No, you can only use one coupon per order.

The minimum order for free shipping is $35. If an individual subscription total is below that threshold, then a shipping charge is automatically applied. To avoid this charge, check out our assortment of product Kits (Shampoo/Conditioner/Spray) which may help you meet the minimum and offer additional savings.

Or, you can head over to www.fairytaleshaircare.com and click the Account icon at the top of our home screen. Select Manage Subscription. From there you can click either of these buttons to make adjustments, Change Shipping Address, Edit My Payment, or Update Email or Phone.

Yes we do. Our Rewards Members receive offers for free products as well as special promotions. Or if there is a particular product that you would like to try, you can email contact@fairytaleshaircare.com and let us know which product that you would like to try along with your full name and address. Note: we do not offer free samples of tbh® products at this time.

Yes! Rosemary Repel, Tangle Tamer, Sun&Swim, Curly-Q and Daily Cleanse lines are offered in a 100ml travel size.

Please visit our Store Locator here https://fairytaleshaircare.com/storelocatortop/. Just enter your zip code and you will find a list of stores in your local area. Since different stores, carry different products - we recommend calling before you go to make sure they have what you are looking for!

Yes, but payment must be received prior to the order being sent out. Please call us at 1-888-244-1990 between 9-5 EST Monday-Friday for more assistance.

Please sign up for our Rewards Program on the website. We will send out pertinent information, new product announcements as well as specials, coupons and discount codes.

No. Professional accounts are not eligible for our rewards program, promotions and additional discounts.

Yes, please contact us at 1-888-244-1990 and we will be happy to take your request into consideration.

Yes, we have the highest level of site security available for online transactions. We use Symantec for our site SSL and you can CLICK HERE to see our SSL site seal. We also do not store any credit card numbers in our system so that your payment information stays secure.

Yes, you do need to create a shopper account in order to make a purchase through our online store. By creating a shopper account you will receive an email confirmation and receipt of your purchase. We do not share any of your account information with any 3rd party companies so your information stays secure and private. If, for whatever reason, you are not comfortable creating a shopper account through our online store then please call us at 1-888-244-1990 between 9-5 EST Monday-Friday to place an order over the phone.

If there is a product you really like and would like to save time and money, you can sign up to have the product automatically shipped in a specified delivery cycle – 30, 60, or 90 days. This option can be found right on the individual product page. Three days before your next shipment is scheduled, you will receive an email or text reminder with a Manage Subscription link that gives you full control over your subscription. You can change your subscription product, pause or cancel your subscription, or just skip that shipment.

You can manage your subscription anytime by logging into your account. From there, you’ll be able to update delivery dates, skip upcoming shipments, change products, or cancel your subscription entirely.

If you forgot which email is associated with your account, contact us at contact@fairytaleshaircare.com and let us know the name, phone number and shipping address associated with your account. We'll be happy to help you log in and start managing your account!

Are your shipments coming too fast, or too slow? No problem there are two simple ways to make adjustments! Three days before your next shipment is scheduled, you will receive an email or text reminder with a Manage Subscription link that gives you full control over your subscription. You can change your subscription product, pause or cancel your subscription, or just skip that shipment. Or, you can head over to www.fairytaleshaircare.com and click the Account icon at the top of our home screen. Select Manage Subscription. From there you can click either of these buttons to make adjustments, Change Next Shipment Date or Change Frequency of orders 30-60-90.

The minimum order for free shipping is $35. If an individual subscription total is below that threshold, then a shipping charge is automatically applied. To avoid this charge, check out our assortment of product Kits (Shampoo/Conditioner/Spray) which may help you meet the minimum and offer additional savings.

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If you forgot which email is associated with your account, contact us at contact@fairytaleshaircare.com and let us know the name, phone number and shipping address associated with your account. We'll be happy to help you log in and start managing your account!